The Ultimate Guide for Internal Knowledge Systems

Investing in a robust internal knowledge system is an investment in the future of the organization, ensuring that it remains agile, informed, and competitive in a rapidly changing world.…

Top 5 NPS/CSAT Software Companies: A Comprehensive Guide

This guide highlights the top 5 CSAT tools that you can use to measure your CSAT and NPS. Read the article to learn more.…

Five Steps to scale your SaaS company

There are multiple ways to scale your SaaS company. We have highlighted several of them in this article. Whereby a focus is on implementing AI.…

Ten Reasons Why Your SaaS Company Needs a Customer Support Team

A Customer Support team is crucial for SaaS companies. In this article we highlight ten reasons why it is crucial.…

How to become the best Customer Support Agent in Five Steps

Customer Support is getting more important for companies. This article tells you how to become the best agent in five steps.…

Five steps to get the best CSAT Score for SaaS Companies

Achieving a high CSAT score is crucial for companies. These five steps will tell how you can realise them.…

7 steps to build the best customer service team

Set up the best customer service team with these essential 7 steps and ensure your CSAT and NPS will go the roof!…

How Generative AI will enhance customer service

Generative AI offers a transformative opportunity for customer service. By enhancing human capabilities and creating new high-value tasks, AI is set to revolutionize the industry.…

How AI will change customer support

How will AI change customer support? Deloitte believes that AI will lead to a far more efficient way of working for customer support departments. Thereby growing with a CAGR of 24% until 2032. Curious how? Read the article.…

Customer Service of banking is going digital

Consumer service for banking is getting more important. With AI you can optimize and be more scalable. How? Read the full article here…