Customer Service of banking is going digital

Consumer service for banking is getting more important. With AI you can optimize and be more scalable. How? Read the full article here…

Four ways to use AI for Human Resources

Discover how Generative AI is reshaping HR practices with insights from McKinsey & Company's article. Learn four impactful ways organisations can leverage AI to optimize human resources.…

Generative AI for Human Resources

Generative AI has a lot of potential for Human Resources. It can optimze talent acquisition, incoming questions from co-workers and much more.…

Transforming Customer Connections with AI

Discover how generative AI digital assistants are revolutionizing customer connections in the business world. Learn how companies like Morgan Stanley Wealth Management are leveraging AI to personalize services and enhance client interactions…

The future of customer service

Explore the transformative power of chatbots and generative AI in revolutionizing customer service. Discover insights from The Economist's analysis and learn how businesses can adapt to stay ahead in the evolving landscape of customer experience…

The growing list of AI chatbots

An overview of the numerous available AI chatbots on the market today.…

Why I built Deflekt.ai

Today I launched the public beta version of Deflekt.ai. Deflekt.ai is a customer support ticket deflection tool.…

Support Ticket Deflection: A Guide to Dodging Customer Issues

Support ticket deflection is the art of diverting customer inquiries away from traditional support channels.…