The future of customer service

Explore the transformative power of chatbots and generative AI in revolutionizing customer service. Discover insights from The Economist's analysis and learn how businesses can adapt to stay ahead in the evolving landscape of customer experience…

The growing list of AI chatbots

An overview of the numerous available AI chatbots on the market today.…

Why I built Deflekt.ai

Today I launched the public beta version of Deflekt.ai. Deflekt.ai is a customer support ticket deflection tool.…

Support Ticket Deflection: A Guide to Dodging Customer Issues

Support ticket deflection is the art of diverting customer inquiries away from traditional support channels.…