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Deflekt.ai works with Freshdesk

Freshdesk is great 💕. It's a perfect solution for managing customer inquiries and allowing multiple agents to work together to resolve those requests. Deflekt.ai is the ideal companion app for Freshdesk. It doesn't interfere with any of Freshdesk's features and doesn't require any integration. What Deflekt.ai does is simply lowering the amount of tickets in Freshdesk by leveraging AI to auto reply. And if your customer does need a little extra help, they can still create a ticket with the click of a button.

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"While Freshdesk added AI tools to resolve tickets faster, with Deflekt.ai I get even less tickets to resolve. Helps my team to focus on the actual big issues and gives them time to really focus."

Deflect tickets on all your channels

Deflekt.ai can answer your customer's questions (website bubble chat or email) and co-worker's questions (on Slack, Teams or email). And if they need a little more help, your customer support team is only one click away.

Email

External Internal

The original Deflekt.ai channel is here to stay. Get a deflection alias and let Deflekt.ai reply to incoming emails. Your customers or co-workers can click for human support, which will forward their email thread to your human support inbox.

Slack

Internal

Spin up your own Slackbot that team members can use in DM, @mention or /slash command. When they can't find what they are looking for your human support team will be one click away.

Teams

Internal

Service your co-workers right where they work. Expose your knowledge base with a Teams bot that answers question in DM or @mention in channels. Great for HR and SOP usecases.

Web

External

Add a chat bubble to your website or intranet to answer customer of co-worker questions. And when they can't get the answer they are looking for, human support is one click away.Fully customizable, so it can match your brand.

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